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Frequently Asked Sports Questions

Registration FAQs

Why must I supply personal information to Betway on registration of my sportsbook account?

Betway always acts in accordance with UK law and KYC regulations require us to ask for:

  • Photo ID or passport
  • Proof of address no older than 3 months
  • Contact details (Full name, email and phone number)

How do I send Betway copies of my documents?

You can upload copies of the required identity documents via the My Account page, or you can email us the necessary paperwork.

How can I tell that my sportsbook account registration was successful?

Betway will confirm all account registrations via email and text message, using the details you supplied on registration.

Can I change my personal details once I have an account?

Yes. You can contact Player Support with the details you need to change the required documentation and your username.

Bonus and Free Bet FAQs

Will I get a bonus or free bet?

Betway offers numerous bonuses and promotions for new and existing punters. Unfortunately, contacting Support wont see you claim any extra rewards, as representatives are not authorised to issue bonuses.

How does my free bet work?

Please check the free bet or bonus terms and conditions for details pertaining to specific rewards. If you are unclear on anything, give us a call, email us or ask on live chat.

Password Reset FAQs

What do I do if I forget my password?

Click on the Forgot Password? link on the homepage, and enter your mobile number registered to the account. A password reset code will be sent to you via text message and you can rest your password on our site.

Banking FAQs

How do I make a deposit?

To make a deposit, select the Deposit button or select the My Account button and follow the prompts to load funds.

What happens if my credit card is rejected?

First, try using another payment method, or email Player Support with the error message you have received.

How do I make a withdrawal?

Log in and select the My Account button, then select Withdraw Funds and enter the required details.

How long does it take for a withdrawals to reach me?

Withdrawals take between 2 and 5 working days. If you do not receive your money, please email Support with your username and the date and amount of your withdrawal.